Frequently Asked Questions

Kelchi.com is a Lebanese online shopping platform and ecommerce store offering thousands of products across multiple categories for customers in Lebanon.

Our selection includes home appliances, kitchen appliances, cookware, supermarket products, food and beverages, toys, cleaning products, beauty and personal care, coffee products and many everyday essentials.

Kelchi.com offers products across a wide range of categories, including:

• Home appliances
• Kitchen appliances
• Cookware and kitchenware
• Supermarket and grocery products
• Food and snacks
• Beverages and alcoholic beverages
• Toys and games
• Cleaning products and equipment
• Beauty and personal care
• Hair care and grooming appliances
• Coffee machines and coffee products
• Home and everyday essentials

Our product selection is continuously updated as new products become available.

Kelchi.com sources products through established suppliers and distribution channels. Products are offered as genuine branded products according to their respective availability and warranty conditions.

Product and warranty information is provided on the relevant product page whenever applicable.

Warranty coverage depends on the product, brand and supplier. When a product has a manufacturer or local warranty, the applicable warranty information is indicated on the product page or provided with the order.

Yes. Product availability is shown on the website whenever possible. If you need to confirm availability or have a question about a specific product, you can contact Kelchi customer service before placing your order.

Yes. Kelchi.com delivers to customers throughout Lebanon. We serve Beirut, Mount Lebanon, North Lebanon, Keserwan-Jbeil, the Bekaa, Baalbek-Hermel, South Lebanon and Nabatieh, subject to the serviceability of the delivery address.

Our objective is to provide nationwide delivery through reliable professional delivery partners.

Kelchi.com offers a standard delivery tariff throughout Lebanon, regardless of the customer’s location, subject to applicable delivery conditions.

The applicable delivery charge, if any, is displayed or communicated during the ordering process.

Yes. Orders over $100 qualify for free delivery, subject to the applicable terms of the order.

Orders below $100 are subject to the standard delivery tariff.

Delivery generally takes between 24 and 72 hours. The exact delivery time depends on the product ordered and the delivery location.

Some products may require additional preparation or sourcing time, so customers should refer to the product information or contact us if they need confirmation of the expected delivery time.

Kelchi.com works with established professional delivery companies to serve customers throughout Lebanon, including:

• Aramex
• NET
• Vengo

The delivery company used for an order may vary depending on the product, destination and logistics requirements.

The delivery company is normally selected by Kelchi according to the destination, product and logistics requirements in order to provide the most appropriate delivery service.

The delivery company may contact you to arrange another delivery attempt or coordinate a suitable time, depending on the courier’s procedure.

It is important to provide an accurate phone number and delivery address when placing your order.

Kelchi.com offers several payment options for customers in Lebanon:

• Cash on Delivery (COD)
• Online payment by bank card
• Whish
• OMT

Customers can choose the payment method that is most convenient for them when placing their order.

Yes. Cash on Delivery is available for eligible orders in Lebanon. You can pay the order amount in cash when your order is delivered.

Yes. Kelchi.com accepts online bank card payments for customers who prefer to pay electronically when placing their order.

Yes. Customers can also pay for eligible orders using Whish or OMT. Payment instructions can be provided by Kelchi customer service when required.

Yes. Kelchi.com has a small physical shop in Dekwaneh, Lebanon.

The Dekwaneh location is currently a small shop and operational pickup point rather than a traditional large showroom where the entire online selection is displayed.

Yes. Customers can visit our shop in Dekwaneh. However, because it is a small shop rather than a full showroom, we recommend checking product availability before visiting if you are looking for a specific product.

Yes. Customers can collect their orders directly from our Dekwaneh location.

Customers can select or request store pickup when placing their order and collect it once the order is ready.

The Dekwaneh location can serve customers directly, but it is primarily a small shop and pickup point rather than a full showroom containing the complete Kelchi.com online selection.

For the widest selection, we recommend browsing the products available on Kelchi.com before visiting.

You can place an order directly through the Kelchi.com website by selecting your products, adding them to your cart and completing the checkout process.

Customers can then select their preferred payment and delivery option.

Yes. Customers can contact Kelchi through WhatsApp for assistance with products, availability, orders and other questions.

For the fastest and most complete ordering experience, customers can also place their order directly through the Kelchi.com website.

Absolutely. If you need clarification about a product’s features, dimensions, specifications, compatibility, availability or other details, you can contact Kelchi customer service before placing your order.

Yes. Customers can add multiple products to the same order, subject to product availability and applicable delivery conditions.

Yes. Kelchi.com is designed as a broad online shopping platform, so customers can order products from different categories in the same order, subject to availability and order-specific conditions.

If you receive a damaged, defective or incorrect product, contact Kelchi customer service as soon as possible with your order details.

Our team will review the situation and provide the appropriate instructions according to the product and applicable return or warranty conditions.

Return and exchange conditions depend on the product and the reason for the return. Customers should contact Kelchi customer service before returning an item so that the correct procedure can be provided.

In the unusual event that a product becomes unavailable, Kelchi customer service will contact the customer to discuss the available options, which may include an alternative product, a revised order or cancellation of the unavailable item.

Kelchi.com is a Lebanese ecommerce business operating in Lebanon, with its physical shop and pickup location in Dekwaneh.

No. Kelchi.com is a broad online shopping platform and is not limited to appliances.

In addition to home and kitchen appliances, Kelchi offers supermarket products, food, beverages, alcoholic beverages, toys, cleaning products, beauty and personal care products, cookware and many other everyday items.

Kelchi.com brings together a broad product selection, international brands, competitive prices, multiple payment options and delivery throughout Lebanon in one online shopping platform.

Customers can also benefit from product information, buying guides, customer support and the option to collect orders directly from our Dekwaneh location.

Customers can contact Kelchi through the contact information available on the website, including our customer service channels and WhatsApp.