Delivery, Payment, Exchanges, Warranty & About Kelchi.com

Everything you need to know about shopping, delivery, payment, exchanges, warranty and Kelchi.com in Lebanon.

Delivery in Lebanon

Kelchi.com delivers orders throughout Lebanon, subject to delivery service availability in certain areas.

Delivery Across Lebanon

We deliver to Beirut, Mount Lebanon, Keserwan-Jbeil, North Lebanon, Bekaa, Baalbek-Hermel, South Lebanon and Nabatieh, as well as other areas covered by our delivery network.

Orders are delivered through logistics partners including Aramex, NET and Vengo, depending on the order, products and delivery area.

Delivery Fee

One standard delivery fee applies throughout Lebanon.
Delivery is free for orders over $100.

Delivery Time

The usual delivery time is 24 to 72 hours, depending on the products ordered, product availability and the delivery area.

Some products may require a different delivery time. The applicable delivery time may also vary depending on the destination.

Pickup in Dekwaneh

You can also collect your order directly from our shop and pickup point in Dekwaneh.

Pickup is free and there is no delivery charge.

Payment Methods

Kelchi.com offers several convenient payment methods for customers in Lebanon.

Cash on Delivery

You can pay for your order when it is delivered, in cash, when this option is available for your order.

Online Bank Card

You can also pay online using your bank card when placing your order on Kelchi.com.

Whish

Payment through Whish is also available for Kelchi.com orders.

OMT

You can also use OMT to pay for your order, according to the payment instructions provided when ordering.

Multiple Products in One Order

You can order several products from different categories in a single order. This allows you to combine purchases for your home, kitchen, supermarket, beverages, toys, beauty, cleaning and everyday needs.

Exchanges

Kelchi.com does not offer returns with refunds.

Where an exchange is applicable, the exchange request must be submitted within a maximum of 48 hours after receiving the order.

How to Request an Exchange

If you have a problem with a product you received, contact Kelchi.com within 48 hours of delivery and provide your order number and details of the issue.

Depending on the situation and the product concerned, Kelchi.com may arrange an exchange of the product, subject to the applicable conditions.

Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us as soon as possible and no later than 48 hours after receiving your order.

Our team will explain the applicable exchange procedure.

Important

Exchange requests must be reported within a maximum of 48 hours after delivery. Requests made after this period may no longer be accepted.

Exchange conditions may also vary depending on the type and nature of the product.

Product Warranty

At Kelchi.com, all products are covered by a warranty, generally ranging from 12 to 24 months, depending on the product, brand and applicable warranty conditions.

12 to 24-Month Warranty

The warranty period depends on the specific product. Depending on the item and brand, the warranty may be 12 months, 18 months or 24 months, or another specific period applicable to the product.

Kelchi.com works with many established international brands and suppliers and offers products sourced through established distribution channels.

What Does the Warranty Cover?

The warranty generally covers technical problems or product defects occurring during normal use and within the applicable warranty period.

Warranty coverage and servicing may depend on the nature of the problem, the product and the warranty conditions of the brand or distributor.

How to Make a Warranty Claim

If you experience a problem with a product covered by warranty, contact Kelchi.com with your order number and product details.

Our team will guide you through the applicable warranty procedure and explain the available options.

Important

All Kelchi.com products come with a warranty, generally ranging from 12 to 24 months, depending on the product and brand.

We recommend keeping your proof of purchase and order information throughout the warranty period.

About Kelchi.com

Kelchi.com is a Lebanese online shopping platform offering thousands of products for the home, kitchen, family, everyday needs and much more.

A Wide Range of Products

Our catalog covers a wide range of categories including home appliances, kitchen appliances, cookware and kitchenware, supermarket and food, beverages, toys and games, beauty and personal care, cleaning, coffee and everyday essentials.

Kelchi.com offers products from many internationally recognized brands, including Tefal, Moulinex, Philips, Braun, Kenwood, Remington, Rowenta, Bissell, Dreame, Dyson and many more.

One Online Store for Everyday Shopping

Kelchi.com’s goal is to make it easy for customers in Lebanon to find a wide variety of products in one place, with convenient online ordering and delivery throughout Lebanon.

Shop & Pickup in Dekwaneh

Kelchi.com also has a shop and pickup point in Dekwaneh.

It is currently a small shop and pickup point rather than a large showroom displaying the full online catalog. Customers can visit the shop and collect their orders directly with no delivery fee.